Southampton Removals Company

How do I choose a home removal company?

There are several factors to consider when choosing a removals company. One of the first things to consider is accreditation. Always check to see if your chosen company are member of the British Association of Removers (BAR). All members are required to meet the highest sets of standards in the industry and should therefore provide the best service available.

It is also important to consider the range of services different companies offer, such as packing and storage. Ensure that the services on offer align with all of the requirements for your move. We would also recommend checking out reviews for your chosen company. This will allow you to see previous customers’ experiences and will give you a good understanding of what to expect from your chosen company.

Do I need to be present when the removal team arrive?

Yes. It is highly advisable that you are there to direct and guide the removal crew.

If you are unable to be there, it is fine to appoint a family member or friend instead.

The team will complete an inventory of all the items they pack, which will need to be signed by you or your appointed stand in which confirms you are happy with the service.

What if I have difficult access to my property?

This issue should be dealt with when your home move survey is conducted.

We have a fleet of vehicles in all sizes to fit all situations.

In some difficult locations, we will set up a shuttle service; a small vehicle which runs back and forth to a larger lorry park close by.

Again, your helpful survey will explain all the possibilities with you well before hand.

Do the removal men disconnect washing machines/dishwashers?

Unfortunately, not.

Due to legal regulations, our moving teams cannot alter or interfere with any mains connections. Therefore, if you’d like your washing machine moved to your new home, please ensure it is fully disconnected and drained at least one day before the removal crew arrives.

To protect your washing machine during transit, secure its drum using the original brackets provided by the manufacturer.

The same applies to fridges and freezers. Please ensure that they are empty of all food and dry as any moisture can lead to a build up of mould.

Do I pay in advance for removals?

Payment is generally expected by the time of your moving date. This is the normal procedure for BAR-accredited companies in the industry. It is important to note that the fee is covered by an Advanced Payment Guarantee (APG) when you choose a BAR member for your move.

Will the removal team pack all my possessions?

Yes, we can supply our customers with packing services. White & Company can provide professional packing services catered specifically to your home move, regardless of where you are relocating to. Our professional staff are highly trained to deliver the best packing service, helping to ensure your belongings are safely packed in clearly marked boxes. This service will safeguard your belongings, ensuring they arrive at your new home safe and sound.

What will removal companies not move?

There are a number of items that we will not be able to move. These primarily include any flammable items, lithium batteries, oil-based paints or anything that may cause harm to the load or vehicle. We are always happy to answer any questions you may have about your move, so if you are concerned about whether we will be able to move a specific item during your relocation be sure to ask us!

Should I tip removals men?

You are never expected to tip our removals team after your move. Whilst offering a tip to the team is appreciated, it is never a requirement and should always be done at your discretion. If you do wish to leave a tip you should give what you feel is reasonable in the circumstances. Our team will always provide you with the best possible service regardless of whether you tip or not!

How can I save money on removals costs?

Decluttering and limiting the number of belongings you move may help towards reducing your overall removals costs. By doing so, the overall number of boxes required may be significantly reduced. It’s also nice to move into a new home without too much excess clutter to find homes for, especially if you are downsizing.

How far in advance should I book my move?

It’s recommended that you book at least 4 to 6 weeks in advance of your planned moving date. During peak summer season, this can extend to 8 weeks or more, so be prepared well in advance. By doing so, this will give you plenty of time to get everything organised before the big moving day.