Reading Removals Company

I want to book a video survey how do I do that?

Our video service is becoming increasingly popular. It does offer a level of convenience that in person visit can’t, plus, it is simple to arrange and to conduct.

Call us and we will book an appointment with you following which you will receive a link to our app.

On the date and time scheduled, our surveyor will call you and invite you to join him/her.

Using your phone or tablet camera, all you need to do is show him around your home so that he can see everything you are planning to move.

Our surveyor will write an inventory and calculate the volume of belongings you are moving, following which you will receive our no obligation written quotation.

It’s as simple as that!

What can I expect when the surveyor arrives to do my home survey?

Not everyone is familiar with technology and how video surveys work.

If you prefer to see one of our staff in person, we can arrange for him/her to visit your home no problem at all.

Much the same way as the video service, the surveyor will want to walk with you from room-to-room as you point out what you are taking and what is to stay.

As he enters the details into his tablet it automatically calculates the volume of your move which is what our price is based on.

Similar to the video survey, he will then return to the office and prepare a full written quotation at no cost to you.

Our surveyors are happy to answer any questions or concerns you may have whether it is remotely, or in person.

I am planning an international move; can I take my car with me?

Yes, most international and European countries are happy for you to import vehicles, and we can assist you with the export side of the process.

The process is relatively straight forward and White & Company have shipped many cars to all major destinations across the globe.

Customs and the observance of local regulations and procedures at destination must be strictly adhered to, but that’s all in a day’s work for us.

Do you have a preferred foreign exchange partner?

Yes, we do.

We can forward your details, with your permission, to our trusted partners called Halo Financial.

You might be surprised just how much you can save by using a foreign exchange or (FX) company rather than using your bank to do the transfer.

FX companies generally offer better rates which can really save you money when you are moving large sums of money such as the proceeds for a property or vehicle sale.

For more information about Halo and how FX works visit our website page on the subject.

What day is cheapest for removals?

Whilst there is no simple answer to this question, moving on a weekday between Monday and Thursday is generally cheaper.

We can typically offer better rates on these days compared to weekends when demand is higher due to people having time off work.

To get receive a more accurate price for your move be sure to get in touch on 01962 658096 and a member of our team will be happy to help.

What should I consider when choosing a moving company?

Selecting the right removals company involves several key factors.

First, check for accreditation. Ensure the company is a member of the British Association of Removers (BAR). BAR members adhere to the highest industry standards, guaranteeing top-quality service.

Next, evaluate the range of services offered.

Some companies provide additional options like packing and storage, which might be essential for your move.

Make sure their services align with your specific needs.

Lastly, read customer reviews to gauge others’ experiences. This feedback can offer valuable insights into what you can expect, helping you make an informed decision.

Are your staff trained to do the job?

One of the key indicators of a professional and dependable moving company is its commitment to continuously training its staff.

Being members of the BAR means that at White & Company our staff undergo training before they can be part of a fully-fledged removal team.

Ongoing education of our staff ensures your belongings are handled with the highest level of care, efficiency, and safety.

Selecting a company that invests in its staff’s training and professional development not only reflects their commitment to excellence but also enhances your overall moving experience.

Training our teams can make a significant difference in safeguarding themselves and your possessions, ensuring a successful transition to your new home

When and how should I pay for removal services?

Payment for removal services is typically expected by your moving date, especially with BAR-accredited companies.

This timing is standard practice in the industry.

An added benefit of choosing a BAR member is the Advanced Payment Guarantee (APG), which safeguards your payment.

This means your funds are protected, giving you peace of mind as you approach your move

Do movers offer packing services?

Absolutely! Many removal companies, including White & Company, offer professional packing services tailored to your relocation needs.

Our trained staff can expertly pack your belongings into clearly labelled boxes, ensuring everything is organised and protected for the journey.

This service not only safeguards your items but also alleviates the stress of packing, allowing you to focus on other aspects of your move.

Is there anything that removal companies won’t transport?

Yes, certain items are restricted and cannot be moved by removal companies.

These typically include flammable materials, lithium batteries, oil-based paints, or any items that could pose a risk to the load or vehicle.

If you’re unsure about specific belongings, don’t hesitate to ask your removal company.

They’re there to answer your questions and help you navigate any concerns regarding prohibited items.

How can I ensure a smooth transition for my pets during a move?

Although moving pets is a specialised process and one that we do not offer at White & Company, animals are a huge consideration when you are on the move.

Moving homes can be just as stressful for your pets as it is for you. Animals are highly sensitive to changes in their environment and may become anxious or disoriented amid the commotion. To minimise stress on moving day, consider having your dog stay with a friend or at a doggy daycare, giving you one less thing to worry about.

If your pets will be present during the move, designate a quiet room where they can stay surrounded by familiar items like their bed and toys. Calming aids such as pheromone diffusers can help ease their anxiety. Keep their carriers or crates handy for a swift and safe transfer when it’s time to relocate them.

With doors frequently open, the risk of a pet slipping out unnoticed increases. To prevent any great escapes, ensure that free-roaming animals are securely confined until the move is complete.

For more detailed advice, explore this comprehensive guide on moving with pets.

Is it customary to tip movers?

While tipping is appreciated, it’s neither expected nor required.

Our removals team is committed to providing exceptional service regardless of gratuities.

If you choose to tip, it should reflect what you feel is appropriate based on your experience.

Rest assured, the quality of service remains the same whether you decide to tip or not.

Looking to save on moving costs?

Consider decluttering before your move.

Reducing the number of belongings, you take with you can significantly lower the number of boxes and, consequently, the cost.

Plus, starting fresh in your new home without unnecessary clutter can be liberating, especially for downsizers.

It’s a practical way to streamline your move whilst simplifying your life.

Planning ahead: when to book your removal service

Doint leave it to the last minute to book your move.

It’s highly advisable to book your removal service at least four to six weeks before your planned move date.

During the busy summer months, consider extending this to eight weeks or more, just call White & Company and we can assist with any questions regarding your move date.

Early booking gives you ample time to organise and prepare, reducing stress as moving day approaches.