Guernsey Removals Company

How do you get my belongings to the island?

We have a dedicated service to the island operated between our Guernsey and Portsmouth Depot’s.

Your belongings are collected from residence, transported to either our Portsmouth or Guernsey depots where they are loaded into containers that have special permission to travel between the island and the mainland.

All consignments on and off the island travel by ferry via the Portsmouth terminal

Will my consignment be inspected by customs?

Yes, depending on where your belongings come from, they will be inspected by customs.

Once they have been cleared, you will be contacted, and a mutually agreed delivery date will be arranged.

Are there any restrictions when shipping personal effects to Guernsey?

Yes, Guernsey has its own set of customs regulations and there are numerous items that are prohibited.

You can find out more about importing and exporting personal effects via the Guernsey Government’s website.

Can I bring my pet to Guernsey?

Yes, you can import your pet.

Pet cats, dogs and ferrets travelling with their owners from the UK (including Northern Ireland)/Crown Dependencies to the Bailiwick do not require a pet passport or any other documentation.

However, there are some banned breeds and certain exemptions.

Visit the Animal Movements page to find out more about the import and export of pets and whether your pet is free to travel.

What happens when the surveyor comes to do my home survey?

If you’d prefer an in-person visit or a virtual survey, we’ll gladly arrange either.

Our surveyor will walk through your home with you to note which items you plan to move, and which ones will stay behind.

As they input these details on a tablet, the volume of your move is calculated instantly, forming the basis of our quote.

Afterward, we’ll prepare a written no obligation quotation at no cost, and our team is on hand to address any questions

If you survey my home, do I have to commit to using your company?

No not at all.

All our home surveys whether they are in person or via our remote video service, are absolutely free of charge and you are not obliged to use our services.

We understand that most people like to obtain two or three quotations.

When I book my move can you deliver packaging material beforehand?

Yes, we can.

Once you have received our quotation and signed it, we can then arrange for boxes, tape and packaging material to be delivered to your home before the move.

However, our removal teams will arrive at your home on the day with all the packaging needed for your move.

How can I check that my mover is a member of the BAR

The BAR (British Association of Removers) are industry regulators.

It is very important to choose a company who are active member of this prestigious body.

Members are subject to stringent and regular audits to ensure they retain their membership.

Plus, with BAR members, you always have someone to turn to in the unlikely event you have a complaint.

Visit the BAR website for more information.

Do you provide insurance for my belongings?

White & Company is no longer able to sell removals insurance due to regulatory changes imposed by the FCA – Financial Conduct Authority, the regulatory body overseeing financial services and markets in the UK.

Instead, we now offer MoveProtect, a new product that has been especially created for the removal industry.

If you wish to have your belongings covered by MoveProtect you must declare a value to each item you wish to cover.  Charges (VAT-inclusive) are based on this value, and claims (handled by specialists) do not affect your personal insurance no-claims discounts.

If you decline MoveProtect, your belongings will be automatically covered by our limited liability which is capped at £40 per item.

MoveProtect is a liability solution, not insurance, complying with FCA regulations.

You may also arrange separate insurance through another provider of your choice.