Derby Removals Company

How can I ensure I’m choosing the right removal company?

Selecting a trustworthy removal company is crucial for a hassle-free move.

Look for companies that are members of the British Association of Removers (BAR), as they adhere to strict industry standards and undergo regular audits.

BAR membership also provides access to an independent arbitration service for resolving any issues.

Additionally, reading customer reviews can offer insights into a company’s reliability and professionalism.

Obtaining multiple quotes and asking about pre-move surveys can also help you make an informed decision.

Can you offer storage solutions for my belongings?

Absolutely! We provide secure storage options at all our 19 branch depots.

Our dust-free wooden pallet containers are perfect for keeping your household items safe, whether you need short-term or long-term storage.

You only pay for the space you use, making it a cost-effective way to store non urgent items during the moving process.

Storage is particularly handy if you are moving into a home that requires renovation. You can have your expensive items put into store whilst the building work is carried out, avoiding them being damaged or getting dirty.

Is there a White & Company branch near me?

With depots spread across the UK—from Scotland to the South Coast—we likely have a branch near you.

To find your closest depot, simply visit the branch locator page on our website.

When should I schedule and pay for my move?

We recommend booking your move at least four to six weeks in advance to ensure availability and a smooth transition.

Payment in full is required before your moving date, which is standard practice among BAR-accredited companies.

Rest assured, your advance payment is protected by the Advanced Payment Guarantee (APG) a service that is only guaranteed when you choose a BAR member.

For more details, visit the BAR’s official website.

Can I make payments online?

Yes, you can securely pay for your move through our Customer Gateway Payment page on our website.

The platform is encrypted to protect your personal information.

You’ll need your quotation number handy to link your payment to your account.

If you have any questions about the process, our office staff are here to help.

Do removal companies provide packing services?

Certainly!

We offer professional packing services tailored to your specific needs, whether you’re moving locally or internationally.

Our experienced team will carefully pack your belongings into clearly numbered boxes, add them to an inventory (you will receive a copy when the packing is complete) ensuring they arrive at your new home safely and making unpacking more straightforward.

Can I do the packing myself?

Yes, occasionally clients want to do all the packing themselves, leaving us to load and transport consignments to their new location.

However, bear in mind that it is very heavy, tiring work if you are not used to it. Plus, it can be dangerous.

Our staff are trained in health and safety so know exactly how to lift heavy items as well as how to pack correctly to avoid unnecessary breakages.

Please note that owner packed consignments are not covered by our insurance, should any items be damaged upon arrival.

Are there items you cannot move?

While we strive to move all your household items, certain items are restricted due to legal and safety reasons.

Hazardous materials like flammable liquids, oil-based paints, and certain batteries cannot be transported.

For international moves, some countries prohibit the import of houseplants to prevent the spread of pests and diseases.

Most countries outside the UK prohibit the import of any foodstuffs including meat, honey or dairy products and seeds of any kind.

Additionally, we are not equipped to transport pets, which require specialised handling.

Refer to the destination country’s import customs regulations to be sure you are adhering to their import laws.

How can I reduce moving costs?

One effective way to save on moving expenses is to declutter before you move.

Reducing the number of items you transport can lower the overall cost.

Consider selling, donating, or recycling items you no longer need or use.

This not only saves money but also makes settling into your new home easier.

Do I need to arrange parking permits for the moving van?

Yes, it’s important to ensure there’s adequate parking for the removal vehicle at both your current and new addresses.

If parking permits are required, you’ll need to arrange them with your local council ahead of time to avoid any delays or fines on moving day.

It is very important that this issue is raised when our surveyor conducts the house move survey.

Will you dismantle and reassemble my furniture?

Our removal team can assist with basic dismantling and reassembling furniture as part of our services.

Items such as beds will be un-assembled and re-assembled. Very expensive or complicated items are the owner’s responsibility.

Please inform us in advance so we can include this in your quote and ensure our team is prepared on moving day.

What happens if my moving date changes?

We understand that moving dates can sometimes change due to unforeseen circumstances.

If this happens, please contact us as soon as possible.

We’ll do our best to accommodate your new date, subject to availability.

Do you offer insurance for my belongings during the move?

Yes, we provide comprehensive insurance options to cover your possessions during transit and storage.

This offers peace of mind, knowing your items are protected against loss or damage.

Check out our blog “Everything You Need to Know About Removals Insurance” for more information.

How should I prepare my appliances for moving?

Appliances should be disconnected and prepared prior to the move.

Refrigerators and freezers need to be emptied, defrosted, and cleaned. Washing machines and dishwashers should be drained and hoses secured.

White & Company do not offer this service. If you require assistance, we can recommend professionals to help with this process.

Can I move on weekends?

Yes, we offer moving services on weekends and public holidays to accommodate your schedule, however the cost can increase.

Keep in mind that these dates can be in high demand, so it’s advisable to book as early as possible.