Chelmsford Removals Company

Is insurance coverage available for my possessions during the move?

Ensuring that your moving company offers sufficient insurance protection is a crucial step in the relocation process.

Reputable moving services typically provide a variety of insurance plans to cater to different needs.

At White & Company, we offer an extensive insurance package that allows you to safeguard all of your belongings or selectively cover only your most valuable items.

To explore the insurance options available with White & Company, click here.

How can I schedule a home survey for my move?

Scheduling a home assessment is simple, just give your nearest depot a quick phone call.

We offer a complimentary, no-obligation home survey where one of our friendly surveyors will visit your residence to evaluate your specific moving needs.

Additionally, our virtual home video service has become increasingly popular, allowing us to conduct the survey remotely from the comfort of your own home.

During the home assessment, you’ll have the opportunity to discuss your relocation requirements, and we’ll be able to provide you with an accurate estimate for your move.

Typically, you can expect to receive our detailed quotation within 48 hours.

What do I do if I am happy with the quotation and want to proceed?

Following our surveyors home assessment and quotation, all you need do is give us a call.

Our branch office in London will discuss your move dates, or approximate dates and if possible, book your move into the operations diary.

All our contact details are written clearly on the quotation, it is that easy!

When is the payment for my move due?

In the moving industry, it is customary to make payments prior to the actual moving day.

By selecting a member of the British Association of Removers (BAR), your payment is safeguarded through an Advanced Payment Guarantee (APG).

This ensures that your funds are protected, giving you peace of mind throughout the moving process.

Can I pay for my move online?

Yes, at White & Company we have a link on our website to our Customer Gateway Payment page.

All you need to hand before you attempt to make paying is your payment reference number which you will find on your quotation.

Rest assured our payment system is safe and secure.

Are there specific items that movers cannot handle?

Yes, there are certain belongings that we are unable to transport for safety and regulatory reasons. These typically include:

Flammable Materials: Items such as gasoline, propane, and other flammable liquids.

Lithium Batteries: Batteries from devices like laptops, smartphones, and other electronics.

Oil-Based Paints: Paints and solvents that are classified as hazardous.

Other Hazardous Items: Any materials that could potentially damage the load, the moving vehicle, or pose a safety risk during transit.

If you’re unsure whether a particular item can be moved, please reach out to us.

Our team is always ready to answer your questions and provide guidance to ensure your move goes smoothly and safely.

When should I schedule my move?

We recommend contacting us around 4 to 6 weeks in advance of your move to ensure everything is smoothly organised and your requested dates are available.

If you’re moving during the peak summer season, it’s best to book your moving date 8 weeks or more ahead.

Summer school holidays is the peak period for moving companies.

Early reservation allows ample time to coordinate all details, helping to guarantee a hassle-free transition on moving day.

Do you handle the disassembly and assembly of furniture?

Yes, White & Company provides comprehensive services to take apart and reassemble large furniture items, such as beds, wardrobes, and dining tables.

Anything that is more complicated, or requires experts to reassemble, we advise clients to hire a handyman. Re assembly of much larger or expensive items takes valuable time away from the moving team.

To ensure a smooth moving day, please inform our surveyor during their visit about any pieces that require special handling, he or she will advise accordingly.

For general items, our experienced team will carefully dismantle your furniture at your current home and securely reassemble it at your new residence, ensuring everything is set up correctly and efficiently.

Can you provide any references or testimonials from your previous customers?

We certainly can, in fact White & Company encourages it!

We are delighted to share testimonials and references from our happy customers who have successfully moved throughout the UK with our support.

Their positive feedback showcases our commitment to reliability, professionalism, and outstanding customer service.

You can view their experiences on our Trustpilot page or request direct references by contacting our team.

These testimonials highlight our dedication to making every relocation smooth and stress-free, ensuring you feel confident and well-supported throughout your moving journey.

Does White & Company handle the packing of all my belongings?

Absolutely! It is exactly what we are here for.

At White & Company, we provide comprehensive packing services tailored to your specific home move, regardless of your destination.

Our team of expert packers is trained to manage all types of items with meticulous care and attention.

We utilise high-quality packing materials, including robust boxes, protective wraps, and specialised techniques to ensure everything, from fragile antiques to large furniture pieces, is securely packed and clearly labelled for easy identification.

Additionally, we offer a selection of boxes for you to pack personal items yourself if preferred.

This ensures you feel confident and supported throughout your entire relocation journey.