Moving Home Video Surveys
Book a quick & convenient video survey using your smartphone from the comfort of your home.
No home visit necessary. Simply use your phone’s camera & our team will provide you with a no obligation home moving quotation.
What is a Moving Home Video Survey?
In today’s fast-paced world, many of us juggle work and various responsibilities, leaving little time to be at home during the day. This can make it challenging for you to accommodate our traditional in-home visit from a moving surveyor. That’s where video surveys come in handy!
With moving home video surveys, you no longer need to schedule an in-person visit. Instead, you can book a video survey online and conduct it yourself using your tablet or smartphone. This method is not only extremely convenient but also quicker and may be better suited to your busy schedule.
Benefits include:
- Flexible Scheduling: Book your video survey appointment at a time that fits your routine.
- Use Your Own Device: Conduct the survey using your own tablet or smartphone, eliminating the need for a surveyor to visit your home.
- Seamless Process: Our video surveys allow you to show the surveyor your home virtually, making the process efficient and hassle-free.
- Environmentally Friendly: Lower your carbon footprint by avoiding the need for a surveyor to visit your home in person.
This approach ensures we can work around your availability while still providing you with an accurate and prompt quote.
Video surveys make the entire moving process easier, quicker, and tailored to your daily life.
How It Works
Video surveys offer a convenient and efficient way to obtain an accurate quote for your house removal without requiring an in-home visit.
The process is very simple and straightforward:
- Schedule Your Appointment: Book your video survey appointment at a time that best suits you.
- Download the App: We’ll provide you with a link to download our free survey app, compatible with most smartphones and tablets.
- Join the Video Call: At your scheduled time, join the video call using the app. We will also send you a reminder of the time and date of your survey in case you forget.
- Virtual Home Tour: Using your device’s camera, give your removals surveyor a virtual tour of your home. They will guide you on what you need to show them, ensuring a comprehensive assessment of your removals needs in made.
- Consultation and Questions: Answer any questions the move consultant has about your move, helping them understand your specific needs. The surveyor will also be more than happy to answer any questions you may have.
- Inventory and Requirements: As you navigate your home, the consultant will take a detailed inventory and note any individual requirements that are specific to your move.
- Receive Your Quote: After the video survey, you will promptly receive a detailed quote and a personalised move plan.
Rest assured, our video surveys are secure, and all your data is managed in compliance with our strict Data Privacy Policy. This modern solution not only saves time but also ensures you receive an accurate and tailored quote for your move.
Our Removals & Storage Services
Free Survey
A surveyor will conduct a free home survey to establish the precise volume of effects being transported. This involves observing your current home room-by-room, carefully noting items to be transported or exported, whilst recording all details via electronic tablet. Alternatively, you can conduct a video survey yourself.
Packing Service
Once you agree to proceed, we’ll set a moving date with you for our removals team and vehicles to arrive at your residence for the big day. Our fully trained removals team will export pack and wrap all items being shipped in special breathable bubble wrap and double-lined cardboard boxes, ensuring your prized possessions are suitably protected.
Secure Storage
White and Company owns and operates its own short and long term warehouse facilities strategically placed in 19 locations throughout the United Kingdom, providing secure, clean and dry containerised storage in personal dedicated storage containers. This ensures all your items are stored and protected from damage prior to despatch.
Overseas Shipping
Upon arrival at a local depot, all goods are transferred to the export warehouse to await loading onto a container. The container is booked onto the first available vessel destined to the closest port of entry to your final destination. Once your shipment arrives at the port of destination, your goods will pass through customs prior to despatch to your new home.
Local & National Removals
We provide an award winning local & national house removals service across the whole of the UK. With a fleet of over 265 vehicles and 19 branches strategically located in some of the UK's most popular towns and cities in close proximity to major ports, we provide a fast and reliable house removals service whether you're moving locally or nationally.
Insurance
We provide a comprehensive range of insurance options to suit all needs and budgets. Whether you're transporting just a handful of items or an entire shipment of goods overseas, we're sure to have the perfect insurance option available to protect your household goods during transit from point of origin to final destination.
Moving home? Book a home video survey
Industry Recognition
BAR Registered
Our domestic moving services are carried out in accordance with the BAR Code of Practice.
We are founder members of the British Association of Removers (including both BAR’s Commercial Moving Group and Overseas Group).
Although we have a long history and an impressive list of professional accreditations, we continually strive to meet customer expectations and are committed to providing an exceptional service.
FIDI Members
We are founder members of FIDI, the international removals federation, which requires all members to operate to the globally recognised FAIM (FIDI Accredited International Mover) standard.
We are also founder members of OMNI (Overseas Moving Network International); a specialist global networking group for the world’s premier moving companies.
We have achieved internationally recognised standards for our services: BS EN 12522.
Why Choose Us?
- Over 150 years in the removals industry
- Founder members of the BAR, FIDI & OMNI
- Free no-obligation home surveys
- 19 locations all across the UK
- Over 265 vehicles owned
- More than 500 fully trained staff
- Full wrapping & packing service
- Full container or part load shipping worldwide
- Full financial protection for pre-payments via BAR
- Vehicle shipping
- Airfreight service
- Customs clearance
- Comprehensive insurance
- UK warehouse storage or at destination
Moving home? Get a quick quote
Frequently Asked Questions
What do I need to get a video survey carried out?
A modern smartphone or tablet, either running iOS (Apple) or Android. You will also need a stable WiFi, 4G or 5G internet connection to ensure the video images are clear for our surveyor to assess your home and belongings.
How do we connect with the surveyor?
Download our app, available for both Android and iOS devices. Before your scheduled call, you will receive a text or email with a link. Simply click on the link, and we’ll connect to start your survey.
What happens during the call?
To begin, you’ll connect with our surveyor through your phone camera, giving you the chance to discuss your move. Next, you’ll be asked to rotate your camera. The surveyor will instruct you to slowly scan the room, helping them evaluate the items you have to be moved. We will then proceed to tour your entire property.
How long will the video survey last?
The duration of the survey will vary based on the number of questions you have and the size of your property. For example, for a comprehensive assessment of a four-bedroom home, including the garden, garage, and loft, you should allocate around 30 minutes. This ensures we thoroughly understand your needs and can tailor our service to meet all of your removals requirements.
Will the surveyor need to see inside the cupboards?
Absolutely, it’s crucial to view every area so we can accurately determine the volume and nature of your belongings. This helps us calculate the number and types of cartons required and estimate the time needed for packing up your belongings. For example, packing five boxes of books is much quicker than carefully packing fine china.
What happens if we lose internet connection?
If your connection drops or encounters issues while showing areas like the driveway, garden, or garage, there’s no need to worry. Just record a video of these parts, and we’ll provide you with a link to upload your footage. Once uploaded, we’ll review the videos and proceed with the assessment.
What if I’m not moving everything seen in the house?
As you show us around, please highlight any items you do not wish to move. This will help us ensure that our quote excludes these items and accurately reflects your moving needs.
What happens if I’m unable to show you around the loft space?
Before the call, review the contents of these areas and inform the surveyor about them during your conversation. If possible, have someone record a video or take photos of these areas either before or after the survey. We can then provide you with a link to upload the video or images, allowing us to view and evaluate the items effectively.
Should I let the surveyor know about valuable items I am worried about?
Definitely! It’s crucial to point out any items of significant value, whether monetary, historical, or sentimental. By highlighting these items to our surveyor, we can discuss the appropriate measures to ensure they are properly protected during your move.
When will I receive my quote?
For relocations within the UK and Europe, you can typically expect to receive your quote within 24 hours. For international moves, the process takes slightly longer as we need to gather freight and destination information. Generally, international quotes are provided within 48 to 72 hours.
